Privacy Policy: Your Data, Our Promise

Welcome to Vyug Metaverse! Your privacy is of paramount importance to us. This Privacy Policy explains how Vyug Metaverse Private Limited ("Vyug," "we," "us," or "our"), a company registered in Noida, Uttar Pradesh, India, collects, uses, processes, stores, discloses, and protects your information when you access or use the Vyug Metaverse, its websites, applications, features, content, products, and services (collectively, the "Service").

By accessing or using the Service, you signify your agreement to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly: We collect various types of information to provide, maintain, and improve our Service.

• Account Information: When you register for an Account, we collect information such as your username, password, email address, date of birth, and country of residence.
• KYV (Know Your Visitor) Information: To comply with age restrictions and platform integrity, we may collect government-issued identification, selfie photos, or other verification documents as part of our KYV process.
• Profile Information: You may choose to provide additional information for your public profile, such as a profile picture, avatar details, biography, or social media links.
• Communications: When you communicate with us (e.g., customer support inquiries, feedback, surveys) or with other users through the Service's messaging features, we collect the content of these communications.
• User-Generated Content (UGC): Any content you create, upload, post, or share within the Metaverse (e.g., text, images, videos, 3D models, audio) may contain personal information or identifiers.
• Transaction Information (Forthcoming): Once virtual currency, NFTs, and in-app purchases are implemented, we will collect information related to your transactions within the Service, such as purchase history, Virtual Asset ownership, and payment details (e.g., payment method, blockchain wallet addresses).
• Participation Data: Information related to your participation in events, contests, surveys, or promotions within the Service.

1.2 Information Collected Automatically:We collect the following information automatically when you use the Service.

• Usage Data: We collect information about your activity on the Service, such as features you use, content you view, interactions with other users, virtual items you acquire, time spent, search queries, and referral sources.
• Device Information: We collect information about the device you use to access the Service, including hardware model, operating system, unique device identifiers, network information, and mobile network information.
• Log Data: Our servers automatically record information when you use our Service, including your Internet Protocol (IP) address, browser type, browser language, referring/exit pages, and the date and time of your requests.
• Location Information: We may collect precise or approximate location information from your device depending on your device settings and permission, which helps us provide localized content or features.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities, remember your preferences, enhance your user experience, analyze trends, and administer the Service. You can manage your cookie preferences through your browser settings.

1.3 Information from Third Parties: We may receive information about you from third-party services if you link your Vyug Metaverse Account to a third-party platform (e.g., social media logins), or from third-party analytics providers and advertisers.

2. Eligibility and Account Registration

2.1 Age Requirement: The Vyug Metaverse is intended for users who are 13 years of age or older.

• Users between 13 and 17 years old: By creating an Account and using the Service, you represent and warrant that you have obtained the consent of a parent or legal guardian to agree to these Terms. Parents/guardians are responsible for reviewing and agreeing to these Terms and for supervising their minor's activities within the Service. Vyug reserves the right to restrict access to certain features, content, or regions for users under 18 years old.
• Users 18 years and older: By creating an Account and using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2.2 KYV (Know Your Visitor) Process: To ensure compliance and maintain a safe environment, Vyug reserves the right to implement a Know Your Visitor (KYV) process for age verification and identity confirmation. You agree to provide accurate, complete, and up-to-date information as requested by Vyug during the registration and KYV process. Failure to do so may result in the suspension or termination of your Account.

2.3 Account Information: When creating an Account, you agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your Account information to keep it accurate and complete.
• Keep your password secure and confidential.
• Promptly notify Vyug of any unauthorized use of your Account or any other breach of security.
• You are solely responsible for all activities that occur under your Account, whether or not you authorized them. Vyug will not be liable for any loss or damage arising from your failure to comply with these obligations.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain the Service: To operate, manage, and deliver the core functionalities of the Vyug Metaverse, including creating and maintaining your Account, enabling access to regions and features, and displaying UGC.
• To Improve and Personalize the Service: To understand user behavior, analyze trends, develop new features, troubleshoot technical issues, and customize your experience (e.g., recommending content, personalizing avatars).
• For Safety and Security: To detect and prevent fraud, spam, malicious activity, and unauthorized access, enforce our Terms of Use and Content Policy, and protect the safety and well-being of our users and the Service.
• For Communication: To send you service-related announcements, updates, security alerts, and support messages. We may also send you promotional communications about Vyug Metaverse and its partners, from which you can opt out.
• For Analytics and Research: To monitor and analyze usage and activity trends, conduct research, and perform statistical analysis to understand how our Service is used and how we can make it better.
• For Marketing and Advertising: To display relevant advertisements to you within the Service or on third-party platforms, based on your interests and usage patterns.
• For Our XR Solution Business: As an XR solution provider to companies, we may use anonymized and aggregated data derived from user activities and general platform usage within the Vyug Metaverse for internal analysis, to develop and demonstrate our XR capabilities, and to provide general insights to our corporate clients. No personally identifiable information (PII) of individual users will be shared with XR solution clients in this context without explicit user consent.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements, respond to legal requests, and enforce our agreements.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Other Users: Information you make public in your profile, UGC you post, and your interactions within the Metaverse (e.g., chat messages, in-game actions) are shared with other users as part of the Service's functionality.
• With Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as hosting, data analysis, payment processing (when implemented), customer support, and marketing assistance. These service providers are obligated to protect your information.
• With Affiliates and Partners: We may share information with our current or future affiliates, subsidiaries, and business partners who are involved in operating or developing the Vyug ecosystem.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request), or to protect the rights, property, or safety of Vyug, our users, or others.
• In Case of Business Transfer: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
• With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection or with your explicit consent.
• Anonymized/Aggregated Data: We may share anonymized or aggregated information that cannot reasonably be used to identify you. This type of data may be used for research, analytics, industry analysis, and to provide insights to our XR solution clients without compromising individual user privacy.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to resolve disputes. When your personal information is no longer required, we will securely delete or anonymize it.

5. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Rights

Subject to applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction/Rectification: You may request that we correct any inaccurate or incomplete personal information.
• Right to Erasure/Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
• Right to Object: You may object to the processing of your personal information in certain circumstances.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

7. Children's Privacy (Users 13–17 Years Old)

The Vyug Metaverse is intended for users aged 13 and older. For users between 13 and 17 years old, we implement additional measures in accordance with legal requirements (e.g., COPPA if applicable due to global reach) and industry best practices.

• Parental Consent: For users aged 13–17, we require and presume parental or legal guardian consent to the collection and processing of their personal information as described in this Policy. Parents/guardians are responsible for their minor's use of the Service and for ensuring their compliance with these Terms.
• Limited Access: We may restrict access to certain features, content, or regions for users under 18 to enhance their safety and privacy.
• Parental Rights: Parents/guardians of users under 18 may request to review the personal information collected from their child, request its deletion, and refuse further collection or use of that information. Please contact us using the "Contact Us" details to exercise these rights.

8. International Data Transfers

As Vyug Metaverse is an India-based company with a global user base, your information may be processed and stored on servers located in India or other countries where our service providers operate. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than those in your jurisdiction. We will take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more detailed information on how we use cookies, please refer to our [Cookie Policy (if you choose to have a separate one, otherwise integrate full details here)].

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We will also inform you via email or a prominent notice on our Service prior to the change becoming effective. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of the Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Vyug Metaverse Private Limited
Email: support@vyugmetaverse.com
Address: Noida, Uttar Pradesh, India